Privacy policy

PRIVACY POLICY

Effective Date: September 1, 2025

1. INTRODUCTION

This Privacy Policy explains how Faux Fleur (“we”, “us”, or “our”) collects, uses, and protects personal information from users (“you” or “your”) when you visit or shop at fauxfleur.ca or otherwise interact with our services (“Services”).

2. INFORMATION WE COLLECT

We may collect the following types of information:

  • Personal Information: Name, email address, phone number, billing/shipping address, payment information, account details.

  • Usage & Device Information: IP address, browser type, device information, and website usage data.

  • Transaction Information: Orders placed, products viewed, returns, and preferences.

  • Communications: Messages you send to us, customer support inquiries, and marketing preferences.

3. HOW WE USE YOUR INFORMATION

We may use your information to:

  • Process and fulfill orders, returns, and exchanges.

  • Provide customer support and communicate with you.

  • Send marketing updates (if you opt-in).

  • Improve our website, products, and services.

  • Comply with legal requirements and prevent fraud.

4. DISCLOSURE OF YOUR INFORMATION

We do not sell your personal information. We may share it:

  • With service providers like Shopify for payment processing, shipping, and website operations.

  • With marketing partners (if you consent or as allowed by law).

  • When required by law or to protect our rights.

5. DATA SECURITY

We take reasonable steps to protect your information, but no system is 100% secure. Please keep your account information private.

6. YOUR RIGHTS

Depending on your location, you may have rights to:

  • Access, correct, or delete your personal information.

  • Request a copy or transfer of your data.

  • Opt out of marketing communications anytime.

You can exercise these rights by contacting us using the details below.

7. THIRD-PARTY LINKS

Our site may include links to third-party websites. We are not responsible for their privacy practices and encourage you to review their policies.

8. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a new effective date.

9. CONTACT US

If you have questions about this Privacy Policy or your data, please contact us at:
Email: info@fauxfleur.ca

Phone: +1 (778) 583-3996